Return Policy
1. Eligibility
We hope you love your purchase. If you are not satisfied for any reason, eligible items may be returned or exchanged within 30 days of delivery. Please note that custom or personalized items are final sale and are non-returnable and non-exchangeable.
2. How to Initiate a Return
ship your item(s) to the following return address:Return Address: No. 7 Yunxing Road, Xiniujiao Village, Jingxi Street, Baiyun District, Guangzhou City, Guangdong Province, China Recipient: Yang Yongfeng Contact Phone: +86 13060650958 (We recommend using a trackable shipping method to ensure the package is delivered safely and traceable.)
shipping your return package:
please complete our return form, providing your order details and the tracking number of the return package accurately. This allows us to follow up and process your return in a timely manner.
3. Refund Details
Refunds will be credited back to the original payment method used at checkout. Please allow 3-7 business days for the refund to reflect in your account after the return has been reviewed and processed. The exact processing time is subject to the policies of your payment processor.
4. Shipping Costs for Returns
Return shipping costs are borne by the customer unless the return is due to our error (e.g., defective, damaged, or incorrect items). In such cases, we will cover the return shipping costs or reimburse you for the shipping fees paid.
5. Order Cancellation Policy
Once an order is submitted, we cannot guarantee cancellation due to our fast order processing time. If you no longer need the order, you may handle it in the following ways:1) .Refuse delivery when the package arrives; the package will be automatically returned to us and processed as a return thereafter.
2). Follow the above return process to submit a return or exchange request after receiving the package.
